FAQ

These are some of our commonly asked questions. If you have any further queries, feel free to contact us for more assistance.

1. Why we should we purchase from Artisiem?

At Artisiem, we offer high-quality imported canvas art prints, crafted with premium materials. We are committed to using sustainable materials, ensuring that each piece not only delivers a superior finish but also supports eco-conscious practices across our entire collection.

2. Do you offer custom wall art designs?

Yes, we provide a custom design service for customers who want their unique designs printed on our premium-quality products. Whether you have a specific vision or need help bringing your idea to life, our customization service ensures that your art is perfectly tailored to your preferences

3. What materials are used in Artisiem wall art?

At Artisiem, we use premium materials to ensure the highest quality for our prints and canvases. Our acrylic prints feature durable 4mm thick acrylic glass, offering protection against dust, scratches, and UV rays, ensuring long-lasting beauty. We also prioritize eco-conscious practices, using sustainable materials such as FSC-certified wood for our canvas and wood prints, reflecting our commitment to both quality and the environment.

4. How is your wall art packaged for delivery?

At Artisiem, we ensure that all our products are securely packaged for safe delivery:
Wood prints: Packaged with reinforced edges and wrapped in bubble wrap or kraft paper for extra protection.

Acrylic prints: Protected with strong edges, bubble wrap, or kraft paper. A protective film is also applied to the surface, which may appear milky, green, or blue, and can sometimes be mistaken for scratches or bubbles.

Framed canvas prints: Packed with corner protection and covered with protective plastic.

Canvas prints: Wrapped with strong edge protection and additional layers of bubble wrap or kraft paper.

This careful packaging process ensures that your artwork arrives in perfect condition.

If there is any damage to the product, please contact us for further assistance and verification at management@artisiem.org

5. What is your return and refund policy for wall art purchases?

You can kindly refer for this page

6. Can I request a specific size for any artwork?

We offer a wide range of sizes across all categories to suit most preferences. If you need a custom size, feel free to contact us, and we’ll let you know if the requested size is available.

7. How do I care for and maintain my wall art?

Canvas Art: Avoid direct sunlight and dust regularly with a soft, dry cloth. Do not use water or cleaning solutions.

Acrylic Prints: These are resistant to dust, scratches, and UV rays. After mounting, peel off the protective film to reveal the artwork.

Wood Prints: Keep them in a dry environment to preserve their rustic appearance and avoid moisture.

All Prints: To prevent fading, avoid prolonged exposure to sunlight, and dust gently with a soft cloth to maintain their look.

8. Do you offer international shipping?

Currently, we only offer our products within India. We are working on expanding our reach and hope to offer international shipping in the future.

9. What is the process for placing a custom order?

1. Select Your Product: Choose from our range of options, including acrylic prints, wood prints, wooden frame posters, canvas, and framed canvas.

2. Fill Out the Customization Form: After selecting your product, complete the form with your design details. Our team will get in touch to finalize the specifics and receive your design.

3. We Print, You Enjoy: Once we have your design, we’ll ensure it’s printed with the highest quality on your chosen product. It’s that simple!

Are your materials eco-friendly or sustainably sourced?

Most of our product materials are responsibly sourced and carefully crafted to ensure high quality. We are actively working on increasing the use of eco-friendly materials in our products, as part of our commitment to sustainability and environmental responsibility